LEGAL REFERENCE

Aapka Privacy hamara pehla qadam hai

teach5 par jab aap account kholte ho, aapka personal information aur financial data secured rehta hai. Hamara privacy nizam Pakistan ke local laws ke mutabiq banaya gaya hai...

Account EncryptionData Storage PolicyPakistan Legal Compliance

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Hamara privacy posture aur data handling

teach5 aapka personal data—naam, email, phone number, aur withdrawal address—sirf aapke account operations ke liye use karta hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, un methods ka transaction data hamara payment processor sambhalta hai, humara server nahi. Aapka login credentials encrypted rehte hain. Hum third parties ko aapka data nahi bechte. Agar aap account delete ya dormant

karna chahte ho, wuh request hum 30 days mein process karte hain. Supported ilaqon mein local qanoon ke under aapko aapka data dekhnay aur correct karnay ka haq hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HELP AUR CONTACT

Privacy ke sawal ke liye hamse raabta kijiye

BHAROSA AUR TRANSPARENCY

Kaise hum aapka privacy protect karte hain

SSL Encryption

Aapka browser aur hamara server ke beech har transaction SSL certificate se encrypted hota hai. Login, deposits, withdrawals—sab secure tunnel mein chalte hain.

Payment Processor Integration

JazzCash, Easypaisa, SadaPay aur Raast—ye sab established payment networks hain. Hamara direct connection sirf transaction confirmation dekhtai hai; bank details hamara server par store nahi hote.

Local Law Alignment

Hamara policy Pakistan ke data protection standards ke sath align hai. Jahan local regulation ho, wahan hum compliance maintain karte hain aur aapko transparency dete hain.

Account Verification

Jab aap withdrawal request karte ho, hum aapka identity verify karte hain. Ye aapke paise suraksha ke liye zaruri hai aur fraud se bachaata hai.

Audit Trail

Har login, har deposit, har withdrawal ka record aapke account history mein rehta hai. Aap kisi bhi waqt apne activity log dekh sakte ho aur kuch suspicious find kar to turant report kar sakte ho.

Data Retention Schedule

Inactive account ka data hum 18 mahine baad securely delete kar dete hain. Active accounts ka data sirf necessary period tak rehta hai; hum unnecessary data store nahi rakhte.

teach5 ke sab pages par privacy standard

Lobby Privacy

Jab aap live tables ya slots khelte ho, aapka betting history aapke account mein recorded hota hai. Kisi doosre player ko aapka winnings ya losses nahi dikhte—ye purely aapka private record hai.

Mobile App Privacy

teach5 app jo Android aur iOS par chalti hai, wuh same encryption use karti hai. App permissions sirf location, notification aur contact sync maang sakte hain—aapka control mein rehta hai.

Cookie Management

Hamara site cookies use karta hai login status aur preference memory ke liye. Third-party ads ya tracking cookies hamari policy mein nahi hain. Settings se cookies manage kar sakte ho.

Affiliate Disclosure

Agar hamara marketing link kiisi third-party site par ho, wuh referral sirf aapke account creation link carry karta hai—personal data nahi. Referral bonus aapka choice hai.

Social Login Option

Agar aap Facebook ya Google se login karna chahte ho, teach5 sirf user ID aur email le leta hai. Aapka social feed, friends list, ya posts share nahi hote.

Withdrawal Privacy

JazzCash, Easypaisa, SadaPay ya Raast mein withdrawal—ye transaction encrypted rahta hai aur sirf aapka account number verify hota hai. Bank statement mein sirf teach5 merchant name likha aata hai.

Support Ticket Privacy

Jab aap support ko email karte ho, aapka ticket encrypted connection par jaata hai aur sirf authorised staff dekh sakte hain. Ticket history aapke account mein secure rehti hai.

Aapke account ki suraksha ke key features

Two-Factor Authentication

Aapka account OTP (one-time password) se protected ho sakta hai. Login ke baad, aapka phone par code aata hai. Ye extra layer account takeover se bachata hai.

Password Policy

Hamara system strong password enforce karta hai—alphanumeric, symbols, mix case. Aap apna password monthly change kar sakte ho security settings se.

Session Timeout

Inactivity ke 15 minutes baad hamara system automatically logout kar deta hai. Ye internet cafe ya shared device par aapko protect karta hai.

IP Whitelisting

Advanced users ke liye hum IP restriction option dete hain. Aap sirf apne home/office network se login allow kar sakte ho.

Dispute Resolution

Agar aap claim karo ke withdrawal mein error hua ya unauthorized transaction ho gaya, hamara team 48 hours mein investigation shuru karta hai aur payment processor se follow-up le leta hai.

Privacy Breach Notification

Agar (unlikely case) data breach ho, hum 24 hours mein affected users ko notify karte hain aur aapko password reset karne ko kahe.

Privacy ke baare mein aapke sawal aur jawab

Bilkul nahi. Jab aap JazzCash ya Easypaisa se deposit karte ho, aap directly un ke secure portal par jate ho. teach5 sirf transaction confirmation dekhtai hai. Aapka banking credentials hamara server par kabhi nahi aate.

Account deletion request ke baad, hamara system aapka personal data 30 din mein permanently erase karta hai. Financial records (tax compliance ke liye) anonymised form mein 5 saal rakhe jaate hain, lekin personally identifiable info delete ho jaati hai.

Nahi, bilkul nahi. Aapka betting history sirf aapke account mein private rehti hai. Hum kisi bhi betting data ko advertisers ya analytics companies ko forward nahi karte. Sirf mandatory government reports hum file karte hain jahan qanoon require kare.

Nahi. Aap withdrawal ke time jo JazzCash app ya portal open karte ho, wuh secured transaction hai. teach5 sirf 'withdrawal approved' status dekhtai hai; aapka actual JazzCash PIN ya sensitive auth details hamara system ko nahi milte.

Koi problem nahi. Aapka alag-alag payment methods use karna secure hai. Hum verify karte hain ke account ka owner whi hin jo withdrawal ke naam ke under ho. Cross-payment requests allowed hain aur encryption same rehta hai.

App install karte waqt agar location permission dete ho, teach5 sirf determine karta hai ke aap supported ilaqon mein ho ya nahi. GPS coordinates store nahi hote. Browser ke case mein, sirf general region (city-level) estimated hota hai fraud prevention ke liye—aapka exact location trace nahi hota.

Haan. Chat transcripts aapke account mein save hoti hain taake baad mein reference handle. Ye records encrypted hote hain aur sirf aap aur support staff dekh sakte ho. Policy mein likha hai ke hum chat logs 1 saal tak keep karte hain phir securely delete kar dete hain.